If you are a student or a parent having issues with online instruction, connectivity, or your district-issued devices, we want to help you! We ask that you reach out first to your child's classroom teacher. For Stacey students, please direct the request for help to the particular class in which the problem is occurring. If the problem is unrelated to a particular class, please direct the request to their Learning Lab teacher.
The teacher will provide support for basic app questions where they are able to do so. If the problem requires the assistance of the Technology Department, they will create a support incident and copy you on that incident. Our system will automatically acknowledge that request with an email message. When you get that reply, please save it. If you need to provide us with additional information, simply reply to that message and your reply will be added on to your support incident.
The Technology Department can provide both in-person and remote support, as the situation and the circumstances dictate.
In the event that the Technology Department is unable to resolve an issue for a remote student, we will ask you to book an appointment to visit us in person. The link to the booking form will be provided as a reply to your support incident. Make note of the incident number, as you will be required to enter the incident number onto the booking form. Bookings without an incident number will be cancelled. The system will show all available bookings. Simply select from the available times.
Lackland ISD cares very much about the health and safety of its students and staff. Please carefully read the sections below so that you are familiar with precautions that we are taking to protect both you and the staff member working on your device.
All in-person assistance for remote learners will be provided OUTSIDE of the Lyon Center. Please plan accordingly: there will be no access to the facilities for any member of your party.
At your appointed time, we'll meet up with you to receive the device. After that, kindly observe social distancing requirements and step back 6 feet from our technician.
Our technician will first sanitize your device. Once that is complete, work on your device will commence. We will do our best to avoid you having to touch the device. If we need you to enter information into the device, please use the hand sanitizer provided.